Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. 

o start a return or exchange, please contact us 01025277793

To be eligible, the item must be in its original condition, unused, with tags, and in its original packaging. We accept returns or exchanges if the item received is incorrect, damaged, missing parts, or has any other defects.

If your request is accepted, we will arrange for our courier to pick up the item from you. Please note that items sent back to us by the customer without first coordinating with our team via WhatsApp will not be accepted.

You can always contact us for any return or exchange questions via WhatsApp at

01025277793

You can always contact us for any return question at info@skillstoystore.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@skillstoystore.com.